RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Salesforce has released a new expansion stage of its agent platform as part of its Dreamforce in-house exhibition in San Francisco: with Agentforce 360, companies will be able to build AI agents to ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...