One of the most common reactions people have when I talk about my work in addressing passive-aggressive behavior is an impassioned, “Passive aggression is so frustrating! I can’t stand ...

I have been called aggressive many times when I was simply trying to do my job well. If you have ever run into that mislabeling, or misinterpretation, or feel like you’ve been told to watch your tone, ...

Right now, you could probably write a list of people with whom you always have conflict. It might be mild or it might be severe, but you just can’t seem to get in a groove with these individuals. You ...

Communication expert Leah Mether says you might intend to be strong, assertive, and direct and be shocked to discover that others view you as closed-minded, aggressive, and blunt. We often conjure ...

Effective communication is crucial for achieving successful outcomes in any interaction, whether in the workplace or personal life. But communication is only effective if it’s received. That’s why the ...

The shortest distance between two points is a straight line. We learn that fact in geometry, but it can apply to communication. A clear, straightforward statement or assertive phrase is sometimes ...

This post originally appeared on the Crew blog. I used to hate answering questions in class. I mean what if I got it wrong or what if I didn’t say it right? Nope, too many risks. Instead of answering ...

Some of the most challenging conversations we have are with our own family members. All, too often, we can treat friends and acquaintances, even total strangers, with more respect than we treat our ...

There’s a powerful difference between getting what you want and alienating everyone in the process. That difference often boils down to understanding aggression vs assertiveness. One builds walls ...

Whether it's from a colleague, a friend, or a family member, having the right comeback to a snide remark can cut the awkwardness and steer the conversation back on track. The key is to maintain your ...