The customer relationship management (CRM) software market is booming — and it doesn’t seem to be slowing down anytime soon. In fact, Fortune Business Insights predicts the global market will nearly ...

The instant-access world we live in has forced companies to find ways to answer their customers’ inquiries now, or at least as quickly as humanly possible. After all, when a customer service ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Base CRM does a solid job of delivering a simple to use CRM ...

Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. We are a team of writers, experimenters and ...

Customer Chemistry: How to Keep the Customers You Want – and Say “Good-Bye” to the Ones You Don’t, by Susan Greco and Mary Naylor (McGraw-Hill, 2002). Customer Relationship Management, by Kristin L.

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.