OTTAWA, Canada, Dec. 3, 2018 /PRNewswire/ -- InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

Beyond endpoints, email, and network perimeters, CISOs want CTI integration with cloud security tools, security information and event management (SIEM) and extended detection and response (XDR) ...

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Zendesk stands as a popular choice for businesses aiming to improve their customer experiences. However, there is a problem of seamlessly integrating Zendesk with other tools that can simplify the ...