DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at ...

MILLERSVILLE, Md., Sept. 8, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, today announced the launch of VoiceAI, an advanced AI-powered voice assistant solution ...

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

3CLogic Unveils Groundbreaking Integration with ServiceNow (NOW) to Transform Voice-Driven Self-Service, Enhancing Employee and Customer Experience, Boosting Efficiency, and Reducing Operational Costs ...

3CLogic Unveils Groundbreaking Integration with ServiceNow to Transform Voice-Driven Self-Service, Enhancing Employee and Customer Experience, Boosting Efficiency, and Reducing Operational Costs ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...

In today's fast-paced business environment, maintaining high levels of customer satisfaction is crucial for success. One of the key components in achieving this is through effective contact center ...

Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of the Intelligent CX Platform. As a Five9 Select partner, Calabrio now ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...