Dom Nicastro, editor in chief at CMSWire, sat down with Deborah Bearden, enterprise customer experience manager at Simmons Bank, to talk shop on all things CX, from closed-loop feedback and associate ...

Closing the loop on customer feedback is fundamental: if a customer gives feedback about an unresolved issue — especially if you proactively asked for it — you should follow up. It seems like a ...

The combination of user data and AI often creates data feedback loops. This means that as a firm gathers more customer data, it can feed that data into machine learning algorithms to improve its ...

Customer feedback can be a valuable resource in improving satisfaction and the employee experience. For years, companies have damaged their relationships with customers by failing to act on the ...

Responding to customer feedback is critical for an effective voice-of-the-customer (VoC) program, yet far too few companies have a systematic way of doing so, according to Forrester Research. Only 61 ...

Opinions expressed by Entrepreneur contributors are their own. Modern businesses can use all sorts of tools, including automation, to collect information about what customers think, want and do. Many ...

Company Emerges From Stealth with Transformative AI-Powered Platform that Modernizes How B2B SaaS Companies Collect and Act on Customer Feedback CULVER CITY, Calif., May 13, 2025 /PRNewswire/ -- ...