When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

When it comes to customer service, many industries have mastered the process in order to strengthen brand loyalty and provide a positive experience for the consumer. For example, retailers, QSRs and ...

If there’s an industry that knows how to provide truly exceptional customer service, it’s the hospitality industry–the men and women who every day and night put heads in beds and food on the plates of ...

The rise of big data, analytics and artificial intelligence (AI) is fundamentally reshaping the hospitality industry, enabling hotels and resorts to refine their operational and marketing strategies.

Join a rapidly growing, global industry. Are you a people-person with a passion for ensuring everyone is having a great time? Is multi-tasking and keeping calm under pressure second nature to you? If ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

Community marketplace has tapped boutique hotelier Chip Conley to guide efforts. Sept. 17, 2013— -- Airbnb, one of the biggest players in the travel-sharing economy, has launched a Hospitality ...