Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

According to Capterra’s 2024 Customer Service Technology Survey of customer service professionals, 61% say that AI-enabled software has positively impacted customers overall but 44% say customer trust ...

SINGAPORE, SG - March 18, 2026 - PRESSADVANTAGE - Voiso, a global provider of contact center software, has been ...

Last year was a tough one for Zendesk, with several months of uncertainty. But the company appears to have emerged from that instability, none the worse for wear, with a new private equity owner and a ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

YC-backed 14.ai enters the market with an “agents agency” that fully operates customer service end to end SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 ...

(MENAFN- EIN Presswire) EINPresswire/ -- SAN FRANCISCO, CA - March 2, 2026 - 14 announced its public launch today with a bold claim: the world's first AI-native customer service agency. 14 replaces ...