Nelly Voukaki, Co-Founder and Chief Customer Officer at Looper Insights, has 18+ years of experience in the digital media sector. From the moment we began building Looper Insights, our entire ethos ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. I recently led several executive panels at the Customer ...

The integration of AI in customer service isn’t about choosing between technology and humanity—it’s about using machine intelligence to strengthen human relationships. The Fast Company Executive Board ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

The stakes for delivering exceptional customer experiences are getting increasingly higher, with XM Institute finding that poor customer service is costing companies $3.7 trillion each year. Coupled ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

Respect, integrity, innovation, and customer focus. These are nice-sounding words that every individual and institution should swear by. They are words we hear every day, but often attach little value ...

These dates should remind us of the professionals and organisations that streamline internal business processes and improve customer engagement levels. Across the industry, there are experts, ...

The gardening specialist is working with NTT Data Business Solutions to take the strain out of manual data entry. How to streamline customer order processes was a challenge facing global gardening ...

Early-stage software-as-a-service companies are investing in customer success too late in their go-to-market journeys. Broad statement, yes. However, as you look across the pre-seed startup/fractional ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Mustang Cat is a Caterpillar dealer in Southeast Texas ...