Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...

Infobip, a cloud communications platform provider, has integrated with Dialogflow, Google Cloud's artificial intelligence-powered chatbot-building platform, to provide enhanced messaging capabilities ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, announced initial outcomes from its collaboration with Google Cloud, ...