Edmondson, Amy C., Ann Winslow, Richard Bohmer, and Gary P. Pisano. "Different Patterns of Performance improvement for explicit and tacit knowledge: An empirical test." .

Sugarwork was founded as a software platform to preserve institutional knowledge from subject matter experts, particularly as employees departed. This supports succession planning and helps onboard ...

The polymath Michael Polanyi famously said that “we know more than we can tell”. He was talking about the secret ingredient ...

Bottom Line: Companies gain a competitive advantage when different divisions, such as sales and marketing, share non-quantifiable information. But to support the flow of this all-important tacit ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...