Giant sequoia redwood trees grow very tall. Bradford pear trees, not so much. It's all in the genes. But there’s no genetic code for a business. While a Bradford pear can’t decide to compete with a ...

Getting metrics right is essential to effective IT management, but getting them wrong is worse than not having them at all It was an excellent help desk. Then, my correspondent explained, his CIO, ...

This article was written by Rutgers Business School professor Ajai Gaur and Ram Mudambi, a professor at Temple University's Fox School of Business. It originally appeared in YaleGlobal Online and is ...