An investment in new voicebot technology has seen Kiwibank awarded a Genesys customer experience innovator award at the vendor’s 19th annual customer innovation awards. The award, in the mid market ...

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Kiwibank as the winner of the Customer Experience (CX) Innovator (SMB and Mid-Market) ...

The North America Coca-Cola Bottling System uses Genesys Cloud to create smarter bot-driven experiences and saves $1 million by reducing technician site visits using video-enabled chat As a valuable ...

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Virgin Atlantic as the Customer Experience (CX) Innovator winner for its enterprise category ...

At Enterprise Connect 2024, Genesys was the winner in the Best Innovation in Customer Experience category for AI Experience, described as “integrating generative AI for agent productivity.” However, ...

In this episode of DEMO, host Keith Shaw sits down with Josh Goldlust, Vice President of Product Management at Genesys, to showcase their latest innovations: AI Studio and AI Guide. These new tools ...

In response to a resource-intensive, fragmented customer experience, Aterian began shifting all its customer experience (CX) interactions to the Genesys Cloud platform a year ago. A consumer products ...