Dallas-based Southwest is ending the policy in May. Customers are not happy. "It was the only reason I flew Southwest," said MaKensey Kaye Alford, a 21-year-old singer and actress who lives near ...

"It was the only reason I flew Southwest," said MaKensey Kaye Alford, a 21-year-old singer and actress who lives near Birmingham, Alabama. Alford, who is planning to move to New York City later this ...

Dallas-based Southwest is ending the policy in May. Customers are not happy. "It was the only reason I flew Southwest," said MaKensey Kaye Alford, a 21-year-old singer and actress who lives near ...