Jeffrey Fritz is director of enterprise network services for the University of California, San Francisco. Campus IT departments need strong inter-unit coordination to facilitate efficient project ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

The IT Infrastructure Library, a set of management best practices that has long been popular in Europe, finally is starting to make waves in the U.S. The IT Infrastructure Library, a set of management ...

In an August 2004 Computerworld.com article titled “An Introduction to Visible Ops,” Kevin Behr, Gene Kim and George Spafford described their methodology for implementing the best practices found in ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

What gives when the Information Technology Infrastructure Library advice says seek total control of your technology assets but cloud computing says don’t sweat the small stuff? If, like the Air Force, ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...