PARAMUS, N.J.--(BUSINESS WIRE)--NICE (NASDAQ:NICE) today announced that it has entered a definitive agreement to acquire inContact (NASDAQ: SAAS), the leader in cloud contact center. This acquisition ...

Companies Still Failing to Meet Customer Service Needs across Channels, New Survey from inContact Reveals 8 in 10 consumers are willing to switch companies due to poor customer service Companies must ...

SpareFoot helps customers search and compare self-storage options in their geographic region, and its agents field inbound calls from customers looking for support in their search. As the company ...

Free work-from-home module and free voice call ports for health services and information line organisations to handle increased interactions volume In several instances, NICE inContact has set up new ...

SALT LAKE CITY–(BUSINESS WIRE)–#callcenter—inContact, Inc., a NICE company (Nasdaq:NICE), the leading ...

CXone Fall 2019 release empowers organizations to reach more customers with a vast range of digital channels and provide seamless, digital-first omnichannel service “Companies can now engage with ...

The forthcoming webinar series features analysts from leading research firms Forrester Research, Ovum, and Aberdeen Group. Contact center professionals can expect to learn valuable insights about how ...

HOLMDEL, N.J., June 27, 2017 /PRNewswire/ -- Vonage (NYSE: VG), a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage ...

NICE inContact (Nasdaq: NICE) today announced a new education series and resources to help companies apply self-service best practices using smarter artificial intelligence (AI) technology to meet ...

SALT LAKE CITY, July 22, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization ...

Paramus-based NICE has agreed to acquire inContact, a cloud contact center company, it announced Wednesday.According to NICE, the acquisition will help revolutionize its customer service by providing ...

SALT LAKE CITY, USA: inContact, provider of cloud contact center software and contact center agent optimization tools, announced that a leading provider of campaign management and direct response ...