Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Using an excel spreadsheet as a ticketing system isn't possible, and I understand why ticketing systems are exponentially complex as they try to encompass a myriad different kinds of ticket, from 'fix ...

WIESBADEN, Germany -- Internet down? Computer or printer not cooperating? There are two ways users in Europe can request IT support -- by calling the Europe Enterprise Service Desk at DSN 119 and by ...

WIESBADEN, Germany -- Internet down? Computer or printer not cooperating? There are two ways users in Europe can request IT support -- by calling the Europe Enterprise Service Desk at DSN 119 and by ...

Ticketing systems can provide useful metrics for auditors, such as the mean time to remediation. Before you buy your next security product, ask the vendor if its system integrates with your ticketing ...