Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

TEL AVIV, Israel, Dec. 10, 2024 /PRNewswire/ -- KMS Lighthouse Limited, a global leader in knowledge management, has been evaluated in the renowned The Forrester Wave™ evaluation of knowledge ...

In recent years, we witnessed remarkable advancements in artificial intelligence, with ChatGPT standing out as the groundbreaking innovation. As we look ahead, the future holds even more exciting ...