To continue reading this content, please enable JavaScript in your browser settings and refresh this page. For years, people have heard that attending a four-year ...

Bombardier (BDRBF) announced that its Safety Standdown safety seminar has returned to Wichita, KS for another year of invaluable safety knowledge-based training. This dynamic three-day event, to be ...

Because the COVID-19 pandemic accelerated the shift to remote work with lightning speed, computer-based training of new and long-time employees is now widespread. CBT has many advantages, but it also ...

The frontline agent's job has become more complex. Convergys Corporation's Jason Mitchell offers his thoughts on why the traditional knowledge-based training approach is no longer adequate to ensure ...