LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net ...

Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...

SEATTLE--(BUSINESS WIRE)--Washington Federal, Inc. (Nasdaq: WAFD) (the “Company”), parent company of Washington Federal Bank, “WaFd Bank” today announced the results of its annual customer survey ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

As the recession takes its toll, marketers are increasingly expected to do more with less. So what can you do? One answer is to segment your customers by the experience they have with you so that you ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken Since its ...

First Republic Bank serves high-net-worth individuals. The bank achieved a net promoter score of 80 in 2022, which is very high for any industry. The strong customer service can be seen throughout the ...