Here's an interesting, if somewhat unusual, approach to helping customers: European mobile service provider O2 is rolling out a "Tweetserve" program to provide assistance to users on Twitter. Once you ...

Telephone-based scams are seemingly becoming more commonplace, with countless reports coming in of unsolicited callers claiming to be from mobile networks - offering free upgrades and tempting ...

Have you got a money concern you'd like to talk about? Whether you've been ripped off by a rogue retailer, a dodgy firm or mistreated by your bank, we'd like to hear from you. Mirror Money's Emma ...

EE and O2 mobile customers are being urged to check their accounts for unexpected payments by consumer experts after hundreds of users have been stung by an African phone scam. Users report being ...