Opinions expressed by Entrepreneur contributors are their own. Most companies know that onboarding is an important part of the hiring process, but many still underestimate just how vital it is that ...

Opinions expressed by Entrepreneur contributors are their own. There are two obvious ways to approach onboarding: by using a formal process or an informal process. However, each of these strategies ...

After more than a decade in the food service industry, my sister-in-law Jessica knows a thing or two about onboarding from both sides of the table. “Onboarding typically means bringing a new employee ...

Onboarding and orientation are processes HR departments undertake after hiring an employee. Learn what these processes entail ...

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...

Your initial interactions with customers can make or break their long-term relationship with your business. When building a customer onboarding program, one size does not fit all. Just as you ...

A noticeable shift is underway as the CMO skill set is being called upon to deliver an experience that impresses customers and guides them as they start their journey. The Fast Company Executive Board ...

As COO of Fundamentally Games, this is the second time I've been responsible for building a team from the ground up. I'm always learning and looking to improve how we support our team, often driven ...

In the healthcare industry, first impressions are vital. A person’s initial encounter with your facility can make or break her decision to become your patient. Healthcare is incredibly personal and ...

A successful SaaS onboarding experience does two things: A poor experience, on the other hand, is like a bad first date. You might have a great product, but if the initial encounter is unpleasant, you ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. "You never get a second chance to make a first impression." It's unclear who first coined ...

According to HubSpot, happy customers are the top referral sources for companies. But turning a new client into a happy customer requires a successful customer onboarding strategy. If the experience ...