Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Ganesh Seetharaman is a managing director at Deloitte Consulting LLP. He leads Deloitte’s Technology Resiliency market offering and is recognized for delivering innovative solutions for his clients, ...

There's a lot of pressure in marketing organizations around the topic of digital transformation. Organizations must evolve to take advantage of emerging marketing technologies (martech) in order to ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Spurred by the recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business ...

It’s been 30 years since Tom Cruise's “Maverick” battled his fellow fighter pilot “Iceman” to be Top Gun. They engaged in a classic struggle that had first one then the other gain the edge. In much ...

IDG’s 2021 State of the CIO survey was conducted in the wake of 2020’s unprecedented business disruptions around the globe. The survey found that – among other impacts – the pandemic cemented the ...

If you have not yet heard the term "business architect", you soon will, write John Rymer and Alexander Peters of Forrester Research. Whether business architects report into the business or IT, this ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...