If you’ve been searching for a legit work-from-home job, you already know the struggle is real. Finding something flexib ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Support.com, Inc. (NASDAQ:SPRT), a leader in technical and customer support solutions for businesses and consumers with more than 20 years of experience managing a ...

As a result of the pandemic, the practice of remote working is now the norm the world over. This has presented a significant challenge for many businesses that have had to shift many important ...

Working from home is much more commonplace nowadays than it was ten years ago. When I first started researching work at ...

According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low productivity each year. This can happen for a variety of reasons. But it’s safe to assume that having your ...

Some Gen Zers appear to be gravitating toward customer service roles for a better work-life balance. These roles can often be remote, flexible, and relatively well-paid. But they can also be stressful ...

In all of customer service, there’s one metric that stands out above all the rest in terms of importance. More important than satisfactory resolutions. More important than call resolution times. What ...

STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...

Anyone in need of a complete remote desktop software solution should check out TeamViewer. It is especially suited to medium and large businesses, with the added bonus of excellent security features ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..