At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

ServiceNow has an exceptional business model with best of breed technology and products. Its integrated business model, which started with IT operations and services, has allowed it to move into CRM, ...

Automated provisioning of cloud services. Together with the ServiceNow IT Service Automation Application Suite, Cloud Provisioning optimizes the management of heterogeneous cloud environments within a ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now ServiceNow said it will integrate its ...