08 January 2006 DHAHRAN - The SAP Knowledge Center has been recognized by the Help Desk Institute (HDI) for achieving world class standards in serving Saudi Aramco's SAP customers. Seena S. Al-Omran, ...

A pair of startups, including one led by a former top SAP executive, are betting that SAP customers want more flexible ways to purchase consulting services and find answers to problems. Greg Tomb, who ...

SAP users say the debate over the vendor’s recent decision to force all customers onto enterprise support is far from over and they want SAP to back up its claims about the service’s added benefits ...

03 April 2006 DHAHRAN ­- Saudi Aramco Information Technology's Customer Contact Centre and the SAP Knowledge Centre have been certified by Help Desk Institute (HDI). HDI's mission is to lead and ...