In addition, Salesforce also announced its new Email Studio, an email marketing solution that leverages predictive intelligence to recommend the best content to drive engagement. Driven by data ...

Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. In the ping pong match of generative AI announcements, it’s ...

Social Media Engagement With Customers is Ubiquitous, But Still Siloed Within Businesses Social media engagement is now ubiquitous with customers, yet many companies are still struggling with how to ...