Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

One of the first contact center providers to join Salesforce pilot program as a premier provider for Service Cloud Voice, now with the ultimate omnichannel solution "We are very excited to have Vonage ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...