Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

American Tower's CoreSite launches native 400G AWS Direct Connect in Chicago to support high-bandwidth workloads and process ...

CoreSite launched native 400G AWS Direct Connect in Chicago, delivering high-bandwidth, low-latency connectivity for AI and enterprise workloads.