Original equipment manufacturers (OEMs) are no strangers to boom or bust sales cycles. Traditionally, they’re either ramping up production to meet demand or seeking ways to slash costs when sales are ...

The most important approach to an ice machine repair to keep in mind is to remember that it is part of the HVAC family. What this means is that most ice machines stop working due to being dirty, ...

One of the hottest topics in the world of customer service and the customer experience is self-service. Some might think companies are taking the easy way out by creating self-service solutions that ...

Apple will put its proprietary screen repair machines in hundreds of third-party locations by the end of 2017, making it easier for customers to fix cracked, damaged, or otherwise broken iPhone ...

The odds of getting your washing machine repaired right the first time aren’t great. Only 61 percent of all repairs were done correctly on the first attempt, according to a Consumer Reports’ survey.

There are days where it feels like nothing will ever change and the best thing you can do is just learn to tolerate mediocrity. Today is not one of those days. Public ...

Four years after building machines to allow damaged iPhone screens to be repaired in Apple Stores, the company will now be allowing third-party repair companies to use them. This means you’ll be able ...

Four hundred authorized third-party repair centers in 25 countries are reportedly slated to get Apple's proprietary Horizon Machines. Executive Editor David Carnoy has been a leading member of CNET's ...