Service managers have a great deal of responsibility. Not only are they sometimes out in the field, but they are in charge of the business. This means taking charge of the gross profit, burden, ...

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to help organizations and ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

Here’s what customers say about HDI training: “Our instructor was an exceptional presenter. He skillfully connected the course material to real-world situations, making it much easier for me to grasp ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Across organizations of all types, manager training is broken. To start, many managers don’t get any training at all. According to a 2018 study by West Monroe, a digital consulting firm, 59% of ...

Types of management training for employees can fall under a number of primary categories. Well-planned and properly implemented, a management training curriculum helps hone skills, build confidence ...

It happens every day in restaurants, stores, health care centers, banks and offices all across America: Someone has excelled on the job to such a degree that they are rewarded with a promotion that ...