Eleven Million Checks: Few years ago, a Bank of America ad on TV typified the Six Sigma belief. The ad had a slogan: “We don’t process eleven million checks a day. We process one check just right, and ...

Six Sigma principles use statistical and numeric methods to reduce the number of defects in output to an insignificant level. They emphasize simplicity of process, quality of parts and supplies, and ...

Six Sigma provides a framework for measuring process performance and making improvements to better meet customer needs. Although full-scale Six Sigma implementations are usually limited to large ...

What gets measured gets done. And when you analyze what you’re doing in a quantitative way, you identify opportunities you didn’t know you had. That may be a simplistic way of defining Six Sigma and ...

Social media is more than just another channel for customer care; it’s a game changer. Companies that don’t realign their customer care strategies and processes to adjust to this new reality will ...

A business is run on the work of different cross-functional teams with the understanding that each person adds unique expertise and skill sets. Continuing to develop those skills through ...

“We’re doing Lean + Six Sigma!” The look in his eyes was confident, with a hint of smugness. I knew what I was supposed to say… “Well, then, you’re at the leading edge, doing all you possibly could be ...

FORT BRAGG, N.C. (Nov. 21, 2011) -- Complex processes can lead to unintended, and multifaceted, challenges that can consume more time and money than necessary. Whether it is inventory control, the ...

This course enhances problem-solving abilities and engages candidates in Lean Six Sigma’s industry-tested system for process variation reduction. Candidates are taught how to apply the DMAIC (Define, ...

Q: We are considering using Six Sigma in my organization. Can someone who has experience with it provide some lessons learned? A: At J.P. Morgan Chase, Six Sigma is the business process reengineering ...