I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...

If you’ve ever felt like there simply aren’t enough hours in the workday, you’re not alone. Microsoft’s latest Work Trend Index (WTI) exposes a widening capacity gap in Malaysia, with 83% of the ...

Use of popular videoconferencing platforms like Zoom, Microsoft Teams, Cisco Webex, Google Meet, Slack and others skyrocketed during the pandemic due to remote work migration. They continue to play an ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...