What is design thinking, and why is design thinking important? It's an iterative process that begins with empathy and culminates in testing and implementation, only to be followed by further cycles of ...

Rapid prototyping processes, part of design thinking, can lead to an abundance of fresh ideas. In last week’s column, we shared how biopharmaceutical company AbbVie uses design thinking to humanize ...

The intention is straightforward for every piece of software that our company builds: Provide a solution that quickly solves problems and creates a compelling user experience. To truly achieve this ...

For many developers, QA automation engineers, and site reliability engineers participating in agile development teams, the delivery work starts by defining user stories and committing to complete them ...

But how does one learn the Design Thinking methodology? Look no further than the New Products and Services Lab. This 10-week course partners student teams with companies to solve a real-life business ...

In the rapidly evolving landscape of product and service development, generative AI tools are already having a transformative effect throughout the design process. In early process stages, LLMs (Large ...

Most businesses struggle with innovation, not because they lack ideas, but because they lack a clear and effective process. Great ideas don’t emerge in a vacuum. They require structure, iteration, and ...

Professionals looking to add design thinking as a top skill on their résumé can now master it with a new online program from Rochester Institute of Technology. Starting in April, learners can begin ...

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

We had our assignment: Find ways to encourage lifelong learning. But we weren’t going to have a meeting. We weren’t going to form a committee. We weren’t going to write a grant. Instead, about 50 ...