AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

Jen Patterson, owner of Patterson Consulting Group, is known for her ability to inspire leaders to take a people-first leadership approach. Training and development play a critical role in every ...

Every sworn police officer in Massachusetts is required to do 40 hours of in-service training a year, much of it online, to keep up with new policies and changes in the law. WBZ obtained a letter from ...