Editor’s note: Itay Rosenfeld is the CEO of Voxbone and has more than 13 years of experience in the telecommunications industry. WebRTC is an open-source standard (spearheaded by Google in 2012 ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

The news feed is getting increasingly complex. It’s evident in Salesforce Chatter, which has added a new layer to the feed for sales people to add, edit or complete deals. Unison is breaking through ...

Blackboard, a leading education technology company, has acquired Requestec, a WebRTC technology provider. Blackboard is best known in the educational community for supporting a range of collaboration ...

Google has released a developer preview WebRTC, a new open project that provides Internet users with the ability to communicate in real-time via voice and video by simply using a Real-Time ...

With latency times of 30 seconds or more the bane of live sports publishers, CDN Limelight Networks has chosen an opportune moment to announce Limelight Realtime Streaming, a solution that it promises ...

Think about the last time you tried to contact a customer service agent over the phone: The endless wait. The fun navigating the interactive voice response (IVR) system. And the possibility that your ...

Perhaps the single-most significant standards based technological advancement in the field of unified communications over the past year has been the completion of Web Real Time Communication (WebRTC) ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Too many enterprises are penny wise and pound foolish when it comes to voice quality. For instance, they pay a contact center agent $25/hour (all-in costs including salary, benefits, office space, IT) ...