“Today's contact centers have a myriad of pressures and complexities, but often have less staff, tight budgets and need a simpler, more integrated approach,” said Paul Jarman, CEO at inContact. “Now ...

马萨诸塞州韦斯特福德--(BUSINESS WIRE)--(美国商业资讯)--Aspect今天宣布，正式发布其市场领先的解决方案套件Aspect® Workforce Optimization™ (WFO)的第20版本，其中包括全面重新设计和简化的劳动力移动用户界面，便利的公共云整合，更快速地了解代理绩效，以及重要的 ...

Conversations about workforce optimization (WFO) have heated up in the past couple of months. Following several passionate discussions about its future – as the transition to the cloud accelerates – I ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings. ST. GEORGE, Utah, May 5, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based ...

The workforce optimization (WFO) market is showing its age. Revenue is down and mergers and acquisitions are up, occurring at a rapid rate never before seen in this IT sector. Enterprises still need ...

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy The integrations will deliver ...

DUBLIN--(BUSINESS WIRE)--The "2019 Workforce Optimization Mid-Year Market Share Report" report has been added to ResearchAndMarkets.com's offering. For the past 15 years, Workforce Optimization ...

The "2017-2018 Workforce Optimization Product and Market Report" report has been added to Research and Markets' offering. Enterprises need WFO functionality more than ever, and the vendors who are ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center ...

NICE Systems (NASDAQ: NICE) today announced that it is transforming its approach to Workforce Optimization (WFO) by personalizing the organization-employee relationship in order to drive engagement ...

Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth drivers include ...

Research and Markets has announced the addition of the "2017 Contact Center Workforce Optimization Market Share Report" report to their offering. The 2017 Contact Center Workforce Optimization Market ...