“Today's contact centers have a myriad of pressures and complexities, but often have less staff, tight budgets and need a simpler, more integrated approach,” said Paul Jarman, CEO at inContact. “Now ...

Conversations about workforce optimization (WFO) have heated up in the past couple of months. Following several passionate discussions about its future – as the transition to the cloud accelerates – I ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings. ST. GEORGE, Utah, May 5, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based ...

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy The integrations will deliver ...

DUBLIN, Feb. 26, 2019 /PRNewswire/ -- The "2018-2019 Workforce Optimization Product and Market Report" report has been added to ResearchAndMarkets.com's offering. This annual Workforce Optimization ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...

DUBLIN--(BUSINESS WIRE)--The "2019 Workforce Optimization Mid-Year Market Share Report" report has been added to ResearchAndMarkets.com's offering. For the past 15 years, Workforce Optimization ...

NICE Systems (NASDAQ: NICE) today announced that it is transforming its approach to Workforce Optimization (WFO) by personalizing the organization-employee relationship in order to drive engagement ...

Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release. This seems to be the week of cloud contact center, certainly here on No Jitter. Eric Krapf, ...

The "2017-2018 Workforce Optimization Product and Market Report" report has been added to Research and Markets' offering. Enterprises need WFO functionality more than ever, and the vendors who are ...

Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth drivers include ...