BLR announced that TrainingToday, its workforce training platform, has been awarded in the Best Advance in Learning ...

While the labor market remains “tight,” employees and candidates aren’t budging on what they expect from their employers. Competitive pay and benefits are often not enough to attract and retain top ...

The prevalence of advanced artificial intelligence tools is changing the nature of work in many industries. As AI increasingly takes on repetitive and simple tasks, employers now need employees to ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Purdue supervisors operate within four management domains, each requiring a unique set of skills. These domains are designed to heighten our supervisors’ contributions to the success of their direct ...