Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions. Today, Zoom Video Communications, Inc. announced Zoom Contact ...

Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer ...