“代理化”，成了客服软件的新主语。 不是比参数，不是炫技术，而是把 AI 真正推到台前、对用户负责、为结果买单 ...

Today Intercom announced that it has hired a chief financial officer (CFO) as it ramps toward an IPO. The unicorn also promoted its COO to the CEO role earlier this year. Intercom is a software ...

Eoghan McCabe is no fan of startup buzzwords. He’d rather talk product for hours than play the name-dropping game. But when his company Intercom appeared in an unexpected cameo on the show “Silicon ...

Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news and reviewing the latest gadgets for the last six years. His work can also be found on sister site CNET ...