Si un clone de Donald Trump devait prendre demain la tête d'une grande société de call-centers d'expérience client externalisée, de BPO, selon les termes parfois employés par les spécialistes, il ...

The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...

Pia ne veut pas finir comme Cora dans le roman Le dernier des Mohicans ( Fenimore Cooper), publié voici deux cents ans. Un bon exemple en est donné avec la pépite qui suit, un reportage consacré au ...

La fin du Far West ? L'ARCEP et la DGCCRF déclenchent les premières actions pour faire respecter, tenter de faire respecter le nouveau plan de numérotation (NPN) : le démarchage téléphonique illégal ...

In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...

The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...

Live Nation acquires Paris La Défense Arena, driving major upgrades, increased capacity, and more year-round events in Paris. Ticketmaster and its prices and methods could be the next issue ? Live ...

En 1982, Nebraska, l’album intime que Bruce Springsteen enregistre, à domicile, avec des moyens rudimentaires, un simple magnéto 4 pistes, serait né de la dépression que combat le Boss et qu’il ...

Un bon courtier vaut de l'or. Un bon call-center également ? Malakoff Humanis s'empare de Magnolia, pour 300 millions d'euros. Deux grands groupes d'assurance et de prévoyance étaient sur les rangs ...

The world's number 2 call centre, Concentrix, is reported to have dismissed an employee in Compiègne who liked Homer Simpson and wanted to receive his pay on the usual date of the month. The trade ...

Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...

On Wednesday 19 June in New York, TP presented Future Forward, its new strategic plan to accelerate its growth and transformation. The plan is jargon-laden and overdue, and seems to demonstrate that ...