Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

Technology has long had an impact on blue-collar workers, automating many manufacturing jobs. Now, with the advent of ChatGPT and generative AI, knowledge workers are anxious about the future of their ...

Artificial intelligence is changing the value of knowledge work—something that Katie Parrott, as a knowledge worker herself, has been grappling with. So it’s a fitting topic of exploration for the ...

Ravi Kumar, Cognizant CEO, joins CNBC's 'Money Movers' to discuss how the company is integrating AI, Q3 earnings results, and more. Got a confidential news tip? We want to hear from you. Sign up for ...