WhatsApp business app is for beginners. Take your customer satisfaction score to the next level with the WhatsApp Business API. Get your whole team on one WhatsApp number: unlimited users on unlimited ...

Supercharge your contact center or service desk today at only $79 per month. Even better, the HelloDuty phone sits natively in Odoo, Freshdesk, Zendesk and Salesforce. No more tab-switching between ...

Unstructured Supplementary Service Data (USSD) allows users to access a variety of services through simple short codes, typically starting with an asterisk (*) and ending with a hash (#). These codes ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

A chatbot can significantly enhance a business’s customer service and operational efficiency through various functionalities. Here’s how leveraging a WhatsApp API for businesses can transform your ...

Ghana offers three primary types of business entities for registration: Sole Proprietorships, Partnerships, and Companies. If you're a foreign investor, Ghanaian law mandates registration with the ...

It is perfectly normal to experience slow periods in your business, and it does not always have to be gloom and doom. Here are a few strategies to boost your business during slow periods in 2024; ...

What is an AI Powered Call Center? An AI-powered call center leverages artificial intelligence to enhance customer service capabilities and manage a higher volume of interactions across multiple ...

In Senegal, USSD (Unstructured Supplementary Service Data) operates under the GSM protocol, primarily used for sending short text messages and establishing real-time communication sessions. It works ...

AI-powered call centers in South Africa are revolutionizing customer service by integrating cutting-edge artificial intelligence to enhance operational efficiency and improve customer experiences.

Tanzania is rapidly becoming a focal point for global investors seeking growth in Africa. Transitioning from low-income to lower-middle-income status in July 2020, the nation now offers a dynamic ...