Internet2 has successfully implemented SIP cloud voice services at its latest office in Emeryville, California. The country’s major higher education institutions have established an affiliate-owned ...

One thing that has always been a pain about IVR systems is the lack of user control: With “traditional” IVRs, when the user wants to change inbound/outbound messages and routing schemes, they have to ...

The Federal Trade Commission (FTC (News - Alert)) announced over the summer that it would review and revise the national Telemarketing Sales Rule (TSR), which protects Americans from overwhelming ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

With the introduction of MXvirtual, a fully integrated unified communication solution and IP phone system in a VMware Ready virtual appliance, Zultys (News - Alert) has taken yet another step to ...

Alcatel-Lucent (News - Alert) and Telefónica have announced an agreement to deploy Motive Customer Experience Management software to Telefónica’s European and Latin American customers. “Our customers ...

Global communications provider Motorola, Inc., has reportedly launched new rugged mobility solutions - WT4090 Voice-only Wearable Terminal and the RCH50 Rugged Cabled Headset, which are aimed at ...

Call recording has long proven to be an effective tool for monitoring quality and capturing valuable information for training opportunities. As more and more companies are moving their operations to ...

A survey by Accenture (News - Alert) has found that more than half - 53 percent - of consumers are considering switching to a new insurance provider over the next 12 months and a rapidly growing ...

At CES 2008, Thomson (News - Alert) demonstrated major enhancements to its end-to-end offering of broadband multiple-play solutions and services, already available to media, communication and Internet ...

Chat translation continues to be a fast-growing segment in the communications industry and TMCnet editors were sure to cover the latest news this week. The complimentary Webinar, sponsored by ...

Ikanos (News - Alert) Communications, which offers a broad portfolio of broadband products including VDSL and ADSL chipsets, has selected DSL technologist and pioneer Debajyoti "Debu" Pal as its ...