Internet fraud and scams have reached new heights. But at least in Los Angeles County, it will be not so easy for the fraudsters. LA County is going to use SAS (News - Alert) Analytics to identify ...

American Support, a provider of back-office services to the telecommunications industry, has announced the hiring of Josh Bergen as vice president of finance/controller, bringing with him more than 12 ...

In a still fragile economy, businesses this year continue to keep focus on unnecessary expenses and try to manage to do more with less. With telecom expenses often accounting for up to 20 percent of ...

One thing that has always been a pain about IVR systems is the lack of user control: With “traditional” IVRs, when the user wants to change inbound/outbound messages and routing schemes, they have to ...

With the introduction of MXvirtual, a fully integrated unified communication solution and IP phone system in a VMware Ready virtual appliance, Zultys (News - Alert) has taken yet another step to ...

It is getting very apparent that the current shifting of communications technology to software and mobile, multimodal devices (smartphones, tablets) is also driving business communications towards ...

Internet2 has successfully implemented SIP cloud voice services at its latest office in Emeryville, California. The country’s major higher education institutions have established an affiliate-owned ...

The Federal Trade Commission (FTC (News - Alert)) announced over the summer that it would review and revise the national Telemarketing Sales Rule (TSR), which protects Americans from overwhelming ...

A survey by Accenture (News - Alert) has found that more than half - 53 percent - of consumers are considering switching to a new insurance provider over the next 12 months and a rapidly growing ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

Spread Networks, a privately-owned telecommunications provider has launched a dark fiber private network specifically optimized for ultra-low latency for financial industry customers who communicate ...

Today, it’s relatively easy to make an international long-distance call — just pick up the phone, dial some digits, and get connected. While this service might cost more than we’d like (although there ...