JOHANNESBURG (AP) — South African emergency officials say 31 people were injured when a passenger train crashed into a stationary goods train east of Johannesburg. Ekurhuleni Emergency Services ...

Empirix (News - Alert) recently put its voice testing and monitoring solutions through the paces at MultiService Forum's (MSF) Global Multi-Vendor Interoperability Event 2008 (GMI 2008). The ...

Bill Cosby stood near the 50-yard-line at Franklin Field 12 summers ago, addressing the University of Pennsylvania’s senior class – my class – as the keynote speaker at our commencement ceremony. “And ...

Internet fraud and scams have reached new heights. But at least in Los Angeles County, it will be not so easy for the fraudsters. LA County is going to use SAS (News - Alert) Analytics to identify ...

Mobility is a clear need within the enterprise as professionals and key employees throughout multiple divisions often need to be able to perform in the field, meet customers on their own premises or ...

Chalk Pushcast is the latest and newly branded release of mobile chalkboard, which provides a secure as well as trackable communication channel for delivering rich content (both audio and video) to ...

I don’t know about you, but if I’m on the phone with my financial institution it typically means there’s an issue. And, like with all contact centers, if the initial agent is incapable of resolving ...

According to Reuters (News - Alert), the Obama account is now inactive and the president-elect’s aide said voicemail and e-mail messages were not breached. “We were notified yesterday that employees ...

When it comes to safety, there’s no question that more and more enterprises understand the growing significance of implementing enhanced 911, or “E911 services.” The bottom line is E911, which uses ...

Verizon Business has announced that during the second quarter, it continued to introduce high-performance global solutions, enabling multinational enterprises, medium businesses and governments to ...

RightNow, helping rid the world of bad experiences one consumer interaction at a time, eight million times a day, has been chosen by Yahoo! to bring exceptional customer experiences around the globe.

Never mind about the lining up of call monitoring/recording, workforce management, e-learning, performance management, and analytics into single-vendor or integrated multisupplier WFO suites. That’s ...