New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

In combination with expense growth of 3%, we drove 507 basis points of positive operating leverage on a reported basis and ...

Georgian prosecutors say the former head of the State Security Service took bribes to shield scam call centers that targeted victims worldwide, as authorities move against a once-powerful figure in a ...

Letter to Congress Cites Massive Energy and Water Consumption, Ratepayer Turmoil Washington – In a letter sent to Congress today, more than 230 national, state and local organizations from across the ...

Minneapolis Police Chief Brian O’Hara urged residents to call 911 if they see ICE agents “kidnapping” people as the Trump administration’s illegal immigration crackdown got underway in the Twin Cities ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

Copyright 2026 The Associated Press. All Rights Reserved. Copyright 2026 The Associated Press. All Rights Reserved. A federal agent wears an Immigration and Customs ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information, and the notes ...

Nearly a dozen alleged gang members were arrested after authorities raided a Miami short-term rental home they were using as a phony bank call center to try to rip off victims, officials said.

An American adaptation of French dramedy series “Call My Agent” is in development at HBO with Sarah Schneider set to write and executive produce. The series will follow four work-obsessed sports ...