It can make a call feel more relevant and more accountable, especially when teams are operating across borders.” She added ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

It turns out Maddie’s ( Jennifer Love Hewitt) right that AI can’t do what she and the other dispatchers do at the call center ...

The new Matt Damon and Ben Affleck movie, The Rip —which began streaming on Netflix today—offers a sympathetic portrayal of ...

It’s worse than rocky. It’s abysmal,” George R.R. Martin said, about the state of his relationship with “House of the Dragon” ...

Kate Middleton meets with England's women's rugby team at Windsor Castle, plus Timothée Chalamet, Robert Downey Jr. and more.

To support Autism Speaks, Lil Jon auctions off his Macy's Thanksgiving Day Parade jacket that he wore on the Toys"R"Us float ...

Partnership brings Dialpad’s real-time AI voice intelligence and contact center capabilities to Japanese enterprisesSAN RAMON ...

Agriculture Secretary Brooke Rollins suggested a piece of chicken, a piece of broccoli, a corn tortilla, and “one other thing ...

The numbers tell a story no one wants to hear: opioid use during pregnancy has more than doubled in California over the past ...

The Dispilio tablet is a wooden artefact bearing linear marks, unearthed in 1993 during George Hourmouziadis’s excavations of ...

It could be a result of living abroad, or that a good producer’s work is often defined by their ability to stay quiet, but ...