New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

It can make a call feel more relevant and more accountable, especially when teams are operating across borders.” She added ...

It turns out Maddie’s ( Jennifer Love Hewitt) right that AI can’t do what she and the other dispatchers do at the call center ...

Kate Middleton meets with England's women's rugby team at Windsor Castle, plus Timothée Chalamet, Robert Downey Jr. and more.

The Multicultural Arts Center will present Stokely & Martin, an original theatrical work written and directed by Najee A.

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

Also: Jodie Foster’s new movie, New York City Ballet’s winter season, music inspired by the poetry of the Black Arts Movement ...

The phone rings and you hear your child screaming. It's likely an AI scam. Here is why 'Virtual Kidnapping' is on the rise ...

Parents are used to mystery bruises on active kids, but a mark on a toddler's face or neck hits different, especially when it ...

Bitcoin slips under $91,000 while APEMARS Stage 3 sells 3.8 billion tokens in days. See why it’s emerging as a top crypto to ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...